General conditions of Sale

General conditions of Sale

“The Lake Como Boat managment reserves the right to cancel or postpone a boat tour due to adverse weather conditions, for passengers comfort and safety.”

“Please arrive punctually. Late arrival can compromise the availability of the reservation. Leave plenty of time for parking and walking down to the floating dock.”

CANCELLATION & LATE ARRIVAL POLICY
Customers will receive a full refund or booking credit if cancellation is made at least 20 days before the scheduled tour date.in the event of adverse weather conditions (strong wind, storms, or conditions deemed unsafe by the captain) or unforeseen circumstances such as mechanical issues, Lake Como Boat may offer a full refund, a rescheduled tour, or booking credit.in case of bad weather, we will always do our best to find the most suitable solution by rescheduling the tour date or departure time, subject to availability.
Cloudy weather is not considered bad weather and is not a valid reason for cancellation or refund.
Personal, family, travel, parking, traffic, train, ferry, or transportation-related issues are not refundable.
Guests are strongly advised to allow extra time for traffic, parking, ferry schedules, train delays, and other transportation disruptions.
If you experience any delay, you must contact us as soon as possible. Failure to notify us in advance may affect your reservation.
Guests arriving more than 30 minutes after the scheduled departure time will not be permitted to board and will forfeit the full amount paid.
No-shows will be charged the full booking amount.
Lake Como Boat reserves the right to cancel, postpone, modify, or shorten any tour due to weather conditions, safety concerns, operational requirements, navigation restrictions, or circumstances beyond its control.
By booking a tour with Lake Como Boat, the customer acknowledges that they have read, understood, and agreed to this Cancellation & Late Arrival Policy in its entirety.
Contact Luca +39.3924170347

• Service: The rental of the Supplier’s Boat with a driver for the execution of sightseeing tours and events on Lake Como, as listed on the Supplier’s website “www.lakecomoboat.eu”Boat: The Supplier’s vessel for the execution of the Service, registered in the RUDLN register (recreational unit register for rental) with the Authority of the Lake Como Basin and minor lakes.

  Object

  The Contract regulates the Service provided by the Supplier. The communications for checking the availability of the Boat, even through the Supplier’s website “lakecomoboat.eu,” are not binding on the Parties and do not give rise to any rights, including preemptive rights, in favor of the Client on the Boat, Service, or the date of its provision.

  Price and Payment

  The price of the Service is as indicated in the Supplier’s quote. Unless otherwise specified in the Supplier’s quote, the Client must make full payment for the Service before boarding the Boat. The Supplier may refuse to perform the Service or suspend its execution and/or prohibit boarding the Boat without proof of the complete and irrevocable payment of the Service.

  Boat Handling and Onboard Operations

  The handling of the Boat and onboard operations are exclusively carried out by the Supplier’s driver. Boarding, disembarking, and stops will take place at the locations indicated in the Supplier’s quote. If, during the execution of the Service, the Supplier’s driver, at his sole discretion, deems the boarding, disembarking, and stopping locations indicated in the quote to be unsafe and/or inadequate for the protection of the safety of passengers and/or the Boat, he may identify and use different locations for these operations. Passengers on the Boat are required to wear safety devices throughout the duration of the Service. In any case, if the driver, at his sole discretion, deems the behavior of the passengers to be unsafe and/or inappropriate to allow for the proper execution of the Service in compliance with inland navigation regulations and the protection of the safety of passengers and/or the Boat, he may refuse to perform the Service or suspend its execution and/or prohibit boarding the Boat. The Client is responsible for damages caused by him and the passengers to the Boat. Diving from the Boat is prohibited. Embarking animals is not allowed. In case of weather conditions assessed by the driver, at his sole discretion, as not suitable for the proper execution of the Service in compliance with inland navigation regulations and/or for the protection of the safety of passengers and/or the Boat, the Service will not be provided; in this case, the Parties will agree on a new date for the execution of the Service. The Supplier cannot in any case be considered liable to the Client or third parties for the delay or non-performance of the Service and its contractual obligations due to force majeure or unforeseeable circumstances, including but not limited to actions by public authorities, floods, low water levels, interruptions or suspensions of inland navigation, as well as interruptions or suspensions of the Service not attributable or otherwise independent of the Supplier’s will or arising from third-party suppliers of the Supplier.